If you’d like to take the next step in your career, have a look at our current vacancies below. To apply, simply click on any of the links listed below each vacancy. These will take you directly to our preferred recruitment partners who can provide more information about the role and help you with your application.

Role Responsibilities:               

*  Assess, sign off and process personal lines claims                

*  Liaise with stakeholders and external third parties to manage claims                

*  Provide an end to end service to customers and be the first point of contact                

*  Recommend new ways of doing things and Initiatives to improve processes and customer service       

Skills and Experience Required:                

*  Previous exposure to personal lines/domestic insurance                

*  Previous experience dealing with customers and/or advisers over the phone                

*  Excellent verbal and written communication skills   

If you have the above skills and are looking for a change or a step up this could be the opportunity for you. In return you will be rewarded with the option to study towards your ANZIIF qualifications and be a part of an inclusive team.        

Please apply now to  turnbull@ocg.co.nz or call Holly Turnbull on (09) 307 4555 if you require further information. 

Looking for a strong brand, great team culture, and a collaborative manager? This is a newly created role within our business, which is committed to ongoing development, strong resourcing for the business, and open communication. This role is part of a specialist talent team that has been set up in response to the Christchurch Earthquakes; this is your opportunity to be recognised and take on a new challenge within a leading insurance brand.    

In this role you will be tasked with the significant responsibility of managing and maintaining the relationships with key stakeholders at the Earthquake Commission. You will also be responsible for establishing a framework within the business to support correct claims settlements, and you will manage the process for EQC claims disputes - both internally and externally.

Key requirements for this role:         

*  Proven ability to build and maintain strong relationships with key senior stakeholders (EQC)        

*  Experience in business process improvement         

*  Comprehension of the current market; significant experience in claims, an understanding of general insurance principles, and ideally extensive knowledge of the EQC act.

In addition to your strong relationship building and influencing skills, you’ll need to maintain an eye on the bigger picture, and deliver results in a fast paced environment. Our client has a high performing culture, and is committed to success. To fit in you’ll be a confident, professional and pragmatic individual with strong verbal and written communication skills.    

This is a fantastic opportunity to stamp your mark with a reputable insurance company during an exciting period of time. This role will require regular travel to Christchurch.

To apply please contact Katie Watt, Senior Consultant at OCG on 09 307 8614 or email watt@ocg.co.nz

In this role you will be responsible for handling Broker Personal Lines Claims and delivering quality service to brokers and internal stakeholders.        

Key Responsibilities:                 

*  Responsible for the timely and accurate assessment, sign off and processing of allocated claims                

*  Liaising with all stakeholders and external third parties to manage claims to a successful conclusion                

*  Providing a full end to end service to customers from first point of contact to settling claims            

*  Working with the team and manager to provide ongoing recommendations for process and customer service improvement to increase efficiency, accuracy and the overall customer experience   

Experience and Skills Required:                 

*  Previous personal lines claims experience highly advantageous                

*  Previous insurance industry experience essential                

*  Excellent attention to detail and accuracy                

*  Excellent communication and relationship building skills       

Please send your application to Holly Turnbull at OCG Consulting - turnbull@ocg.co.nz or call (09) 307 4555 if you require further information. 

This is a fast paced position where your exceptional administration and co-ordination skills are essential to effectively co-ordinate commercial motor assessments and ensure timely delivery of customer expectations.       

Developing excellent relationships with a wide range of key stakeholders and working as part of a close knit team you will enjoy taking ownership of tasks, using your initiative and providing the best solution.  

Skills and attributes required:                

*  Co-ordination/administration experience                

*  Strong team player who can also work autonomously                

*  Ability to process large volumes of work and multi task                 

*  Customer focussed with outstanding communication skills                

*  Excellent computer skills   

A great attitude and willingness to learn will pave your way to further opportunities within the business.      

Interested? Then apply by sending your CV and Cover Letter to vandenbrink@ocg.co.nz or contact Vanessa Vandenbrink if you have any specific questions  09 307 4336  

Scope and Opportunity! Grow and develop your skills! If you have the attitude along with the technical skills read on ….

Leading Insurance brand based in Albany has the opportunity for a well skilled Team Leader or Claims Manager to join their team.

This is a fabulous opportunity for someone who is currently in a TL or Claims Management role and looking for their next step. The purpose of this role is to effectively lead and develop the Claims team to ensure performance, budget and service targets are met as well as manage the delivery of exceptional customer service.

Are you someone who has strong and proven customer service and claims experience in the Insurance industry? You may be currently in a Team Leader role and are ready to take the next step.

To be considered it will be essential that you have:

*  Minimum 5 years proven customer service and claims

*  Experience in a contact centre environment

*  Detailed understanding of general insurance principles

*  Strong analysis, reporting and reviewing skills

*  Strong written , verbal skills and numerical skills

*  Computer skills across MS Word, Excel, Powerpoint and Outlook

*  Management and coaching

*  Study toward or completion of ANZIIF

These skills and experience combined with a strong service orientation and professionalism will be key part of the selection process.

Are you someone who loves a challenge ? Are you driven to bring people together and create an environment of success?

This is a great opportunity and will be remunerated based on your skills and the value you can bring to the team.

Please apply to Carren Walker-Raos carren.walker-raos@beyond.co.nz,  quoting 23583, with a cover letter outlining your skills and what you can bring to this next role.

We currently have an opportunity for an experienced BA within the Financial Services sector.

Working within a small team, you will be part of a fast-paced and dynamic organisation.  This role will be creating frameworks and providing analysis for a key project in the Compliance and Risk space. We are looking for a BA with a Financial Services background who can draw upon previous experience to drive insightful analysis. 

Experienced in working towards tight deadlines, you have the capability to create frameworks, and processes to ensure key project objectives are met. Working as part of a small team this is a sole BA position – however you will benefit from working as part of a collaborative environment, and there will be colleagues across the wider organisation that you can bounce ideas from. 

Key attributes & experience required for the role: Previous Financial Services experience Ideally previous exposure across Risk & Compliance Proven experience in process implementation Ability to provide insightful and accurate analysis Project focused – and goal orientated. 

Ideally you will be available to start in the next few weeks, and will be available for a 12 month fixed term contract. Interested parties, whose experience suits the above criteria should contact Rebecca McKaskell on 0800 499 325 for further information or submit their CV to us on rmckaskell@globalcareerlink.com.

In this role you will be a part of the personal lines claims team with your own portfolio of claims to manage.           

Role Responsibilities:   

*  Assess, sign off and process personal lines claims                

*  Liaise with stakeholders and external third parties to manage claims                

*  Provide an end to end service to customers and be the first point of contact                

*  Recommend new ways of doing things and initiatives to improve processes and customer service       

Skills and Experience Required:                

*  Insurance experience. Personal lines preferable and claims experience highly desirable                

*  Previous experience dealing with clients and/or advisers over the phone                

*  Excellent verbal and written communication       

Some flexibility in hours is required as this role may require some Saturday work but the core hours will be Monday to Friday.       

If you have a positive attitude and want to be part of a team who look after each other and their customers please send your application to Holly Turnbull - turnbull@ocg.co.nz or call on (09) 307 4555 if you require further information. 

A specialist talent team for Earthquake Claims is being created and this is your opportunity to be recognised and take on a new challenge!           

We are looking for claims consultants with energy and a passion for helping people to join the team in a fixed term contract role for 12 to 36 months. The focus of this role will be on total loss residential property claims with your own portfolio to manage.           

Key requirements:                  

*  Previous residential property/house claims insurance experience. Total loss claims experience highly advantageous.               

*  Proven decision making and negotiation experience.                

*  Proven customer service skills.               

*  Exceptional attention to detail and interpersonal skills.                

*  Excellent written and verbal communication skills.                

*  A positive attitude is essential       

Please contact Holly Turnbull on (09) 307 4555 or email turnbull@ocg.co.nz to apply. 

As a Customer Service Consultant you will be accountable for ensuring the delivery of  “Great Customer Service – Always”. You will be the first point of call for customer queries and cross trained  in underwriting and assessing risk for personal lines, handling referrals, quotations, endorsements and cancellations.  

This role will appeal if you want to be part of a vibrant team culture and experience  the benefits of ongoing learning and career development.     To be successful in this role you will have previous experience within the Insurance Industry ideally within a call centre / customer service environment.  

For more information regarding this position please contact Robbie Quinn on (09) 309 8821 or email your CV to robbie@quinnstaff.co.nz

Experienced Insurance Customer Service Representatives wanted.  

Do you have great customer service skills and the ability to deal with all walks of life and help find solutions to issues that you may be presented with?  

We are looking for that special someone who stands out from the crowd and has some fire, general and domestic insurance experience.  

We are also looking for a team player who works hard but also knows how to have fun and enjoys the work that they are doing.  

You will be making and receiving phone calls and ensure the delivery of "Great Customer Service - ALWAYS" to your customers and achieving your targets.  

Not only answering calls from customers in this busy contact centre, you will be responsible for processing paperwork, entering information on to the database, and following up on email communications.  As such, you will need to have excellent written and verbal communication skills, and be able to deal with changing priorities.  

Ref: AK23249    

APPLY NOW to emma.wadsley@beyond.co.nz